Refunds & Returns Policy

Returns & Refunds Policy – MarineBatteryCo.

Thank you for purchasing from MarineBatteryCo.

Under the Australian Consumer Law (ACL), you are entitled to a replacement or refund if a product has a major failure, and to have the item repaired or replaced if it has a minor failure. These rights apply regardless of any additional policy below.

In addition to your consumer rights, we also offer the following change-of-mind return policy:

  • You must contact us first to request a Return Authorisation and receive a Returns Form.

  • Change-of-mind returns must be requested within 7 calendar days of delivery.

  • Returned items must be unused, unopened, undamaged, and in as-new, resaleable condition, including all original packaging.

  • All approved returns will incur either a $45 restocking fee or 15% of the item value, whichever is greater.

  • Refunds are processed back to the original payment method. Please allow 5–10 business days for bank processing.

Exclusions

We do not accept change-of-mind returns on:

  • Trolling motors

  • Transducers

  • Special order items

These exclusions apply unless the item is faulty or otherwise covered under the ACL.

Items that are opened, damaged or returned late

If the product is opened, used, returned without approval, or if more than 7 days have passed, a refund will not be issued. However, we may consider an exchange or partial credit on a case-by-case basis, subject to assessment and applicable fees.

If you have any questions or concerns, please contact our team at info@marinebatteryco.com or call (02) 4967 9022.

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